+91 9462280400 shagunresortsjodhpur@gmail.com

Terms and Conditions

Terms and Conditions

1. Introduction

Welcome to Shagunresorts.com, the official website of SHAGUN INDIA INFRATECH LIMITED. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our services. These terms and conditions outline the rules and regulations for the use of SHAGUN INDIA INFRATECH LIMITED's services, including hotel accommodations, restaurant services, water park access, and swimming pool facilities, located at Shagun Resort, Near Raj Engineering College, Jaipur Highway, Village Devali, Banar Rd, Jodhpur, Rajasthan 342001.

2. Services Offered

  • Hotel Accommodations: Our hotel offers comfortable rooms with various amenities designed to provide a relaxing and enjoyable stay. Rooms are equipped with modern facilities including air conditioning, television, Wi-Fi, and room service. The room types range from standard rooms to deluxe suites, catering to different preferences and budgets.
  • Restaurant Services: Our on-site restaurant offers a variety of cuisines to choose from, prepared by experienced chefs. We serve breakfast, lunch, and dinner, with options for in-room dining. The menu includes local Rajasthani delicacies, Indian cuisine, and international dishes. Special dietary requirements can be accommodated upon request.
  • Water Park Access: Our water park features fun and safe water rides and attractions suitable for all ages. The park includes thrilling water slides, a lazy river, wave pool, and a designated children's area. Safety measures are strictly enforced, and lifeguards are on duty to ensure a safe experience for all visitors.
  • Swimming Pool: The swimming pool is well-maintained and available for guest use. The pool area includes sun loungers, umbrellas, and a poolside bar offering refreshments. Swimwear is mandatory in the pool area, and children must be supervised at all times.

3. Booking and Reservations

  • Process: Bookings can be made through our website, shagunresorts.com, or by contacting us directly at 9461435357 or shagunresortjodhpur@gmail.com. Our website provides an easy-to-use booking system where you can select your desired dates, room type, and any additional services you require.
  • Confirmation: A booking is confirmed only after we receive full payment or a specified deposit. Upon confirmation, you will receive a booking reference number and an email confirmation with the details of your reservation. Please check the confirmation carefully and contact us immediately if any details are incorrect.
  • Cancellation by Us: We reserve the right to cancel or modify bookings in case of unforeseen circumstances such as natural disasters, maintenance issues, or other emergencies. In such cases, customers will be notified as soon as possible and provided with alternatives or refunds. We will do our best to offer comparable accommodation or services, but if this is not possible, a full refund will be issued.

4. Payment Terms

  • Accepted Methods: Payments can be made via credit/debit cards, net banking, or other methods specified on our website. We accept major credit cards including Visa, MasterCard, and American Express. Payment can also be made via bank transfer or through digital wallets as listed on our payment page.
  • Taxes: All prices listed include applicable taxes unless otherwise noted. The total cost of your booking, including taxes and any additional charges, will be clearly displayed before you confirm your reservation. Please ensure that you understand the total amount payable before making a payment.
  • Refund Policy: Refunds will be processed according to our cancellation policy. If you are eligible for a refund, the amount will be credited to the original method of payment within 7-10 business days. In the case of partial refunds, the specific amount will be calculated based on the terms of the cancellation policy.

5. Cancellation and Refund Policy

  • More than 48 Hours Before Check-In: If you cancel your reservation more than 48 hours before the scheduled check-in time, you will receive a full refund of the amount paid. Please contact us via phone or email to process your cancellation.
  • Within 48 Hours of Check-In: Cancellations made within 48 hours of the scheduled check-in time will incur a cancellation fee equivalent to 50% of the total booking amount. The remaining balance will be refunded to you. To cancel, please contact our reservations team with your booking reference number.
  • No-Shows or Early Departures: No refund will be provided for no-shows or early departures. If you fail to arrive on the scheduled check-in date without prior notification, your booking will be treated as a no-show, and the entire booking amount will be forfeited.

6. Check-In and Check-Out

  • Check-In Time: Check-in time is 2:00 PM. Early check-in requests will be accommodated subject to availability and may incur additional charges. If you plan to arrive earlier than the standard check-in time, please inform us in advance so we can make the necessary arrangements.
  • Check-Out Time: Check-out time is 11:00 AM. Late check-out requests will also be subject to availability and may incur additional charges. If you require a late check-out, please contact the front desk on the day of departure to inquire about availability and any associated fees.
  • Identification: Valid identification must be presented at the time of check-in. Acceptable forms of ID include a passport, driver's license, or government-issued ID card. The name on the identification must match the name on the reservation. For international guests, a passport is required.

7. Use of Facilities

  • Water Park and Swimming Pool: Guests must adhere to all posted rules and instructions provided by staff. Swimwear is mandatory in the pool area. Food and drinks are not allowed in the water. Children under the age of 12 must be accompanied by an adult at all times. Running, diving, and other unsafe behaviors are prohibited in the pool area.
  • Behavior: Management reserves the right to deny access or remove any guest who fails to comply with rules or engages in disruptive behavior. This includes, but is not limited to, excessive noise, harassment of other guests or staff, and violation of safety rules. Guests who are removed from the premises for behavioral reasons will not be eligible for a refund.
  • Property Damage: Guests are responsible for any damage caused to the property during their stay. Any damages or missing items will be charged to the guest's account. If you notice any damage upon check-in, please report it to the front desk immediately to avoid being held responsible.

8. Liability

  • Personal Belongings: Guests are responsible for their personal belongings. SHAGUN INDIA INFRATECH LIMITED is not liable for any loss, theft, or damage to personal property. We recommend using the in-room safe for valuables and securing your belongings at all times.
  • Injury or Damage: SHAGUN INDIA INFRATECH LIMITED is not responsible for any injury or damage sustained by guests during their stay or use of facilities. This includes injuries sustained in the water park, swimming pool, or other areas of the resort. Guests are advised to exercise caution and follow all safety guidelines.

9. Privacy Policy

  • Data Collection: We collect personal information necessary for booking and providing services. This includes your name, contact details, payment information, and any special requests or preferences you provide.
  • Use of Data: Information is used solely for service provision and will not be shared with third parties without consent, except as required by law. We use your information to manage your booking, provide customer service, and improve our services.
  • Data Security: We implement appropriate measures to protect your personal information. This includes secure payment processing, data encryption, and restricted access to personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Amendments to Terms

  • Changes: We reserve the right to amend these terms and conditions at any time. Changes will be posted on our website and will be effective immediately upon posting. Guests are encouraged to review the terms and conditions periodically to stay informed of any updates.
  • Notification: Customers are advised to review these terms periodically. Continued use of our services after changes have been posted constitutes acceptance of the new terms and conditions.

11. Contact Information

For any queries or concerns, please contact us at:

  • Mobile: 9461435357
  • Email: shagunresortjodhpur@gmail.com
  • Address: Shagun Resort, Near Raj Engineering College, Jaipur Highway, Village Devali, Banar Rd, Jodhpur, Rajasthan 342001

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you have any questions or require further clarification, please do not hesitate to contact us.