+91 9462280400 shagunresortsjodhpur@gmail.com

Privacy Policy

Privacy Policy

1. Introduction

At SHAGUN INDIA INFRATECH LIMITED, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, shagunresorts.com, and use our services. By accessing our website and using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms, please do not use our website or services.

2. Information We Collect

We collect various types of information to provide and improve our services to you. The information we collect can be broadly categorized into the following:

  • Personal Information: This includes information that can be used to identify you as an individual, such as your name, email address, phone number, postal address, date of birth, and payment information. Personal information is collected when you make a booking, contact us with inquiries, or sign up for newsletters and promotional materials.
  • Non-Personal Information: This includes information that cannot be used to identify you as an individual, such as browser type, IP address, device information, and usage data. This information is collected automatically when you visit our website.
  • Booking Information: When you make a reservation with us, we collect details related to your booking such as the dates of your stay, room preferences, special requests, and any other information relevant to your stay.
  • Payment Information: We collect payment details, including credit card information, to process transactions related to your bookings and purchases.
  • Communication Information: This includes information you provide when you contact us through customer service, email, phone, or social media. We may keep records of these communications for quality assurance and future reference.
  • Survey and Feedback Information: Occasionally, we may request feedback or conduct surveys to improve our services. Participation in these surveys is voluntary, and the information collected will be used solely for the stated purpose.

3. How We Use Your Information

The information we collect is used for various purposes, including but not limited to:

  • Providing Services: To process and manage your bookings, respond to inquiries, and fulfill any requests you make during your stay.
  • Improving Our Services: To understand your preferences and enhance the quality of our services and website functionality.
  • Marketing and Promotions: To send you promotional materials, newsletters, and special offers that may be of interest to you. You can opt out of receiving these communications at any time.
  • Security and Fraud Prevention: To protect our website, services, and users from fraudulent activities and ensure the security of our data.
  • Legal Obligations: To comply with applicable laws, regulations, and legal processes.
  • Customer Support: To provide customer support and respond to your inquiries and feedback.

4. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, IT service providers, and marketing agencies. These service providers are contractually obligated to protect your information and use it solely for the purposes we specify.
  • Business Transfers: In the event of a merger, acquisition, or sale of our company or its assets, your personal information may be transferred to the new owner as part of the transaction.
  • Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes, or to protect our rights, property, or safety and that of our users or others.
  • With Your Consent: We may share your information with third parties if you provide us with your explicit consent to do so.

5. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

  • Encryption: Sensitive information, such as payment details, is encrypted using secure socket layer (SSL) technology during transmission.
  • Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job duties.
  • Data Storage: We store your personal information on secure servers with appropriate physical, electronic, and procedural safeguards.

Despite our efforts to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, and you provide your information at your own risk.

6. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience and gather information about visitors and visits to our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

Types of Cookies:

  • Essential Cookies: These cookies are necessary for the proper functioning of our website and enable you to use its features.
  • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often, to improve our website's performance.
  • Functionality Cookies: These cookies remember choices you make, such as your language or region, to provide a more personalized experience.
  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and measure the effectiveness of our advertising campaigns.

Managing Cookies: You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you disable cookies, some features of our website may not function properly.

7. Your Rights

You have certain rights regarding your personal information, subject to local data protection laws. These may include:

  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request the correction of inaccurate or incomplete personal information.
  • Deletion: The right to request the deletion of your personal information, subject to certain exceptions.
  • Restriction: The right to request that we restrict the processing of your personal information.
  • Objection: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy. We will respond to your request in accordance with applicable data protection laws.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, and to comply with legal and regulatory requirements. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete such information from our records.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those of your country. We ensure that any transfer of your personal information complies with applicable data protection laws and that your information remains protected to the standards described in this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to these websites, and we are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of these websites before providing them with any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Privacy Policy will be posted on our website with the effective date of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Mobile: 9461435357
  • Email: shagunresortjodhpur@gmail.com
  • Address: Shagun Resort, Near Raj Engineering College, Jaipur Highway, Village Devali, Banar Rd, Jodhpur, Rajasthan 342001

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms, please do not use our website or services.